FREE DELIVERY TO UK MAINLAND ON ALL ORDERS
UNPARALLELED SERVICE and effortless ordering
EXCEPTIONAL QUALITY only the finest products
IN-HOUSE EXPERTISE with interior specialists

Terms & Conditions

Please note that the latest version of these terms and conditions are found at the following link on our website. Version 4 last amended June 2018.

The UBER Interiors website (the website) is owned and operated by UBER Interiors Limited (UBER, UBER Interiors, we or us) a company incorporated in England whose registered address is Chelford Road, Ollerton, Cheshire WA16 8RY and whose company number is 06554509.

Please note: As almost all the GOODS ARE MADE BESPOKE TO YOUR SPECIFICATIONS, SOME OF YOUR RIGHTS UNDER STANDARD UK LAWS (Consumer Rights Act 2015 and its predecessors, DISTANCE SELLING ACT and SALE OF GOODS ACT etc.) DO NOT APPLY. Please read the following and the Returns Policy carefully before entering into a binding contract.

This is the user agreement that governs your use of this website and the provision of the services we provide you the customer (you, [the] user). We reserve the right, at our sole discretion, to change, modify, add, or delete portions of these website terms at any time without further notice. If we do this, we will post the changes to these website terms on this page and will indicate at the top of this page the date these terms were last revised. Your continued use of the website after any such changes constitutes your acceptance of the new website terms. It is your responsibility to regularly check the website to determine if there have been changes to these website terms and to review such changes. Please take time to read these terms as it is important for both of us that you understand our contractual relationship both relating to your use ([the] User) of our website (see also Privacy Policy) and the products and services we provide you.

1. Specific terms relating to the Purchase of a product, Payment of, Purchase Price and Ownership of Goods

Once the User sends payment in part for an Order, UBER Interiors will commence sales order fulfilment. It does not signify an automatic order acceptance and UBER Interiors will not be obliged to accept an order by default furthermore UBER Interiors reserve the right to refuse or cancel an order at any time.

 

Ownership of goods

Sole ownership of a product remains to full property of UBER Interiors and ownership will only pass over to the User once full payment has been collected in cleared funds and completion of the Contract (see Your Order Contract With US) between you and UBER Interiors will take place on the dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in the Returns policy.

Non-acceptance of an order may be a result of one of the following:
* The product you ordered being no longer available to order
* Our inability to obtain authorisation for your payment
* The identification of a pricing or product description error
* You not meeting the eligibility to order criteria set out in the Terms & Conditions

If there are any problems with your order, you will be contacted by our Customer Services Representatives. We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Please do note that at the point of checkout confirmation you are directed to a secure transaction section – a relationship between yourself and our bank only – and at no time are UBER Interiors able access any of your payment details. Please see the section below entitled “Data Protection Security & Privacy”.
Payment on Point of Purchase – 50% deposit

As our products are generally made to order UBER Interiors will normally take a deposit payment initially of up to 50% to commence the order. Our supplier/s will then receive instruction to manufacture the goods to your specification *Note: As the GOODS ARE MADE BESPOKE TO YOUR SPECIFICATIONS, SOME OF YOUR RIGHTS UNDER STANDARD UK LAWS (Consumer Rights Act 2015 and its predecessors, DISTANCE SELLING ACT and SALE OF GOODS ACT etc.) DO NOT APPLY. This is specifically relevant to cancellations, refunds and returns. It is strongly advised that you fully understand the full cancellation or refunds & returns policies before agreeing to the sites terms and conditions.
Your Order Contract with us

By sending payment (part or full) it will mean that you automatically wish to enter into a contract with UBER Interiors under all the terms and conditions including returns, cancellations and refunds policies as stated on this website. The contract will commence with UBER Interiors when your deposit (or greater sum) is paid, unless UBER Interiors declares at any time, by any communication method within the contract period, that the order has NOT been accepted (See point 1 “Specific terms relating to the Purchase of a product, Payment of, Purchase Price and Ownership of Goods”). In which case UBER Interiors will refund any amount owing to you (generally a full refund of your deposit amount paid).

If UBER Interiors accepts payment and does not inform the Customer of non-acceptance, a conditional sale will be underway. UBER Interiors will be obliged to fulfil the manufacture of the goods as per your order and the Customer is agreeing at initial entry into the contract that they will be obliged to pay any outstanding balance charges when the relevant time occurs as outlined in the order agreement including delivery (sometimes stated as ‘carriage’ or ‘shipping’) charges where it is applicable and stated. Please note UBER Interiors takes care to provide accurate information with regard to manufacturers lead time and delivery and will endeavour to do all it can to meet the estimated times. However, it will not be held in breach of contract or responsible for any liability or losses if the estimated deadline is not met.

The goods will remain the property of UBER Interiors until all outstanding payment parts (including where applicable, delivery charges) are settled in full and the item has arrived at the shipping location provided. Note: it is the customer’s responsibility to check for any damage at the point of delivery. Please see the Returns Policy for more information.

 

BEFORE YOU COMMIT TO PURCHASE

Upon agreeing to purchase you may have been sent a Quotation from one of our Sales team or chosen to purchase directly from the website which creates an Order automatically. Ordinarily, our Sales Team will contact you by phone or email to make sure the details of your created Order are both to your satisfaction or requires advice or guidance by our team, or you may have discussed a product(s) with our Sales team and they created a Quotation for you. Please note that it is your responsibility to check the Order is to the exact specification desired and all details are correct prior to payment. Even if your contact was by phone we require a live email account that you can access as you will be sent an email detailing the Order with which you have 7 working days to notify UBER Interiors of anything which is not as expected. Specifically, the colours finish and dimensions (as well as the ability to install the item via sufficient gaps in doorways and staircases) should be carefully inspected. UBER Interiors cannot offer guarantees at any stage during the manufacturing process that configuration change is possible but will endeavour to do our best to accommodate any errors.

 

Final payment of the balance of your order and delivery

Once the goods are a few days from completion and due to be dispatched from the country of origin, UBER Interiors will contact you for the remaining balance including delivery charge where applicable. In most cases, a delivery date will be advised at this point. Please read our Delivery FAQ’s for a detailed description.

 

IMPORTANT shipping cost balance discrepancy possibilities, please note:

Due in part or on occasion to the length of time between order placement and delivery of goods the initial calculation for the delivery cost may differ from the previous cost presented on the order at point of balance collection. In general, our third party manufacturers and their relevant shipping companies try to secure a fixed price before manufacture and the fulfilment chain will endeavour to maintain the prices quoted. However, we cannot be held responsible, accountable or liable for any variations in subsequent cost fluctuations. In nearly all instances we will stand by your original invoice, but in extreme circumstances, if the original value was not able to be fixed and the fluctuations are more than 15% greater we may ask for a further contribution to fulfilling the order contract.

Good news!
It should be noted that on occasion we are able to pass on a reduction in shipping costs where our diligent staff and manufacturers are able to consolidate multiple orders.
Value Added Tax (VAT)

All VAT prices shown are UK figures. UK current rate is 20%. We will endeavor to react to changes in this directive by UK Treasury by responding within a maximum of 5 working days of official notification. However, we will not be held accountable or liable in any way if this target is not achieved.
For non-members product prices are listed inclusive of VAT (where applicable). For Trade members prices are initially listed excluding VAT (where applicable) and VAT is stated and calculated once the checkout process is initiated or a trade member logged in with the relevant account. VAT is calculated at the current rates and is correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered inclusive of VAT, plus delivery to your chosen shipping address.

If it so happens that during the course of an order duration (contract period) the VAT value should fluctuate (increase or decrease). The contract will continue using the rates as initially understood at contract start point.

 

Refusal of Transaction

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion including but not limited to incorrect information including pricing. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:
* Register by providing at least: your real name, phone number, e-mail address, payment details and other mandatory requested information
* Be over 18 years of age
* Stipulate a delivery address (ideally but not necessarily) in the United Kingdom, Channel Islands, or Ireland. Please note that PO box numbers and accommodation addresses are not acceptable. And UBER Interiors reserves the right to insist on a suitable delivery site to accommodate the delivery vehicle. Please see Delivery FAQs, with particular note to the clause “• IMPORTANT: Do you have full access to install/deliver?”
* Possess a valid credit or debit card issued by a bank acceptable to us…
* Or the use of Purchase Order numbers and bank transfers if accepted as a suitable business by UBER Interiors’ accountant representatives.
Discontinued Products

From time-to-time our manufacturers discontinue ranges of products. If the User places an order for a product which is then found to be discontinued the user will be contacted by an UBER Interiors representative at UBER Interiors earliest convenience and they will be advised of alternatives or offered a full refund. UBER Interiors will not be liable for any compensation in any way greater than a refund for the total sum paid by the user at the time of purchase.

 

Collection Delivery

We strongly advise that you read the Delivery FAQ’s for full details before agreeing to this website’s terms and conditions.
Cancellations, Refunds & Returns: Unsuitable Items

Please note there are several important points regarding your commitment that we strongly advise you to read the Returns policy in full before UBER Interiors take payment for any goods. Payment taken will automatically enter you into a contract with UBER Interiors under all the terms and conditions including the Returns policy as stated on this website.
Ex-display/shop floor, or warehouse clearance items – Sold as Seen

From time-to-time, we may wish to sell items from our physical stock, online. This is usually known as a ‘Stock or Warehouse clearance’, ‘Ex display offers’ or other such similar terms. When we list these products on our site, we differentiate them from brand new items by using the words “ex-display” (or similar) either in the title or the description and generally (though not necessarily) offer the product at a reduced price. As an item that has been out of its protective packaging, it is likely – though not always apparent – that some minor wear and tear will be visible and cannot be avoided. These constitute the likes of hairline scratches, a minor dent or very small chips. If we believe the product has any defects or issues which are likely to be cause for concern to the buyer, we will endeavor to point them out beforehand and describe them in the description of the item and mark the cost accordingly.

Important note: All items in the section Ex-Display (or any item which mention they have been shop on the floor or warehouse marked for clearance) are ‘Sold as Seen’. The buyer accepts that refunds and returns are not possible for a product unless a major breakage or defect (above what has been described earlier) was neither pointed out prior to purchase, or potentially occurred via delivery. See also the Returns Policy.

 

User Discounts and Membership Privileges

UBER Interiors’ site is designed primarily as a resource for professionals in and around the Interior Design industry. However, it is also usable via other professionals as well as the public. It is possible to purchase without becoming a member (as a guest). Certain Privileges and Discounts are only available to our members.
Trade membership

A full Trade account may allow the User to view a greater depth of content and for some exclusive brands and may even allow online purchases of products not available for purchase otherwise.

Apply for free. Only qualifying professionals within the interior design industry will be awarded full Trade membership. Once an online form has been submitted with at least the mandatory information, our team will assess the application. A full Trade login and membership will only be awarded if the UBER Interiors investigative employee (and/or colleagues) sees fit to do so and is entirely at UBER Interiors’ discretion. UBER can refuse the right to a Trade account on any grounds it sees fit at any time. It should not be assumed that information was given and that suitability will automatically qualify if proof can be provided of being a business or individual within the interiors trade.
Privileges:

Our trade discounts are in most cases in-line with manufacturer direct prices, therefore, we go to great lengths to ensure each application is genuine. We may contact you if we require further information in order for you to qualify at the best levels.

We ask for roughly 48 hours from submission for us to return with your membership level, however, the time taken is offered as a rough guide in working hours and we cannot be held to this which is offered as a guideline. We will, of course, endeavour to return as soon as possible and in many cases, do so before 24 working hours.

 

General Public Membership

By taking advantage of signing up for free to be a member of UBER Interiors you will need to provide certain private details in line with our Privacy Policy. Please read.
In summary, the benefits can and may be some of the following:
• Newsletter emails with a potential discount or exclusive opportunities.
• Access to more products and content.
• Discount incentives such as coupons and sales.
• Your stored information for easy repeat purchases.

We ask for roughly 48 hours from submission for us to return with your membership level, however, the time taken is offered as a rough guide in working hours and we cannot be held to this which is offered as a guideline. We will, of course, endeavour to return as soon as possible and in many cases, do so before 24 working hours.
Other Discount Offers for Trade

From time-to-time, as UBER Interiors see fit they will offer promotions by way of value off coupons, sales and other such discounts. These offers are generally intended to be for a General Public audience who are subject to a different pricing structure. Therefore, unless explicitly stated with the words ‘Trade offer’ NO further discount methods will be applicable to a Trade account – note UBER Interiors Sales staff reserve the right to override this under exceptional circumstances. Please note, it may be possible (due to technical limitations) to enter a coupon or discount code and obtain a further discount at the point of checkout regardless of Account level. UBER Interiors reserves the right to revoke any extra discount applied when and where UBER sees fit and especially (but not limited to) if the User already enjoys a Trade account.

2. Data Protection, Security & Privacy

UBER Interiors is seriously committed to protecting your privacy and maintaining the security of any personal information received from you especially regarding payment. We strictly adhere to the requirements of the data protection legislation in the UK and have chosen to take the payment path away from our site for peace of mind and directly engage you with our trusted third party on the Barclays payment gateway for their recognised strength in this area.

All payment transactions are securely handled by Barclays Bank’ ePDQ system and at no time is our technology or staff privy to any full payment details that would deem a risk to the financial security of the User’s payment details.

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number (though as previously stated not full details that would deem a financial security risk) or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

We reserve the right to keep all customer details (with the notable exception of full payment details – see above) on UBER Interiors’ ordering system and a digital and/or paper copy of your details at our Head Office until such a time we deem it suitable to destroy them. We will take all reasonable steps to ensure all information remains confidential within the eyes of the law.

The purpose of this statement is to explain to you what personal information we collect and how we may use it.

1. When you order, we need to know your name, address, email address and card details. This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process. IMPORTANT: THROUGHOUT THE ONLINE PURCHASE PROCESS AT NO TIME DO UBER HOLD OR SEE YOUR FULL PAYMENT CARD NUMBER AND DETAILS.

2. AT NO TIME IS UBER ABLE TO VIEW YOUR PASSWORD. You are sent an automated email when you sign up the contents of which no UBER Interiors employee or person associated with the design or hosting of the website can view. Subsequently, UBER Interiors can enter a new password on your behalf if you instruct which will immediately be obscured from visibility as it is entered and going forward. Alternatively, the User has the option to then change the password within My Account section.

3. We use your personal information to notify you of your purchase and to send you updates on your products and/or requested services.
We will only contact you with your consent and an opt-out option will be provided.

4. We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase.

5. We follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access in accordance with the UK data protection legislation. We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by logging into your account or by emailing support@uber-interiors.com.

6. We use a technology called “cookies” as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our Website sends to your browser that is then stored on your system. You can set your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings.

7. In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area). Your information will not be transferred outside the EEA for any other purpose.

If you have any questions about privacy please contact us at info@uber-interiors.com.

 

3. Product Options and Descriptions Including Lead times

 

LEAD TIMES

Generally, our lead times are conservative estimates given by the relevant manufacturer. However, as examples: due to popular demand, peak season, or configuration changes including non-standard finishes it is possible that the lead times may require extending and it is suggested that upon order completion you call or email our Sales team to give a more accurate reflection. In many cases, it is possible that our conservative estimates mean that we would be in a position to deliver earlier than predicted.

 

DESCRIPTIONS

Each product purchased is sold subject to its Product Description. Please be aware that many items are available in a range of finish configurations e.g. sizes and materials used. If a user does not deliberately adjust these options via the selection boxes (drop-down lists) the default configuration is automatically selected when adding to the basket. The user has a chance to review and amend this selection as the detail description appears in the final Confirmation screen before committing to purchase. It is the full responsibility of the user to ensure that the configuration in the order placed is the correct and desired options before completing the (initial deposit) purchase process and the user will be held liable for any outstanding payments after confirming for the manufacture (if applicable) and delivery of the product in the configuration ordered.

 

FURNITURE MEASUREMENTS

The dimensions given are written for your guidance. Before ordering, please ensure that there is adequate room to take the furniture through any doorways and windows, taking note of any restricted passageways, stairs and awkward turns.
Great care has been taken to ensure dimensions are accurate for each product however UBER Interiors cannot be held liable for any inaccuracies. If you do come across something that you know to be incorrect we would love to have the opportunity to put it right. Please email info@uber-interiors.com mentioning the product number and the issue.

 

COLOURS, TEXTURES & SAMPLE SWATCHES

With best endeavours, it is UBER Interiors’ intention to supply accurate visual representations of colours e.g. finishes and material swatches, as true to the finished product as possible. However, due to vast differences in end-user display monitors, it is almost impossible to guarantee consistent reproduction. This is further exacerbated when trying to compare using printing because of an even greater range of inconsistencies with regard to desktop printers.
Great care has been taken to display original state images from manufacturers where they have been supplied, although in cases where this is not possible we go to great lengths to ensure that the images have been adjusted by experienced staff with high-end monitors and equipment to obtain as true a likeness as possible. UBER Interiors cannot guarantee that any colour or texture shown on the website will accurately represent the finished article. We advise that where critical, you contact us to obtain a sample swatch prior to ordering. Simply make a note of the product number and chosen swatch and email the details to our customer service team at info@uber-interiors.com

 

IMAGES

Please do not rely entirely on the product images to reflect the default configuration description. From time to time UBER Interiors may choose to use images which we believe to be more desirable alternatives for certain products than the accurate reflection of the finishes and measurements shown. If UBER Interiors believes the user has reasonable grounds to claim that a website technical error occurred during the selection and purchase then UBER Interiors reserves the right to request all monies owed be settled whilst UBER Interiors’ technical team investigate and may or may not be refunded in part or whole subject to UBER Interiors’ conclusion.
As an effort to eradicate such occurrences the User should notice that if the initial main image for the product does not reflect the default values we will endeavour to bring it to the user’s attention within the product description so as not to deliberately misguide.

PLEASE NOTE: UBER takes all reasonable care to ensure that all details, including but not limited to: lead times, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order. Particular attention is drawn to the fact that many of the items for sale on the site are manufactured by non-UK based companies and therefore minor English translation mistakes may occur in the presentation details and particularly descriptions of some products. We endeavour to ensure that all issues are resolved before they are live on the site, however, we kindly ask you to tolerate minor instances of errors and help report perceived mistakes to our editor by emailing their whereabouts to editor@uber-interiors.com. With regard to lead times, UBER Interiors will not be held liable for any damages, losses or in breach of contract of sale if the lead time is not accurately reflected for any reason.

Competitions Terms & Conditions

1.     The promoter is: UBER Interiors Ltd (company no. 06554509) whose registered office is at Chelford Road, Ollerton, Knutsford, Cheshire WA16 8RY.

2.     The competition is open to residents of the United Kingdom aged 18 years or over except employees of UBER Interiors and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

3.     There is no entry fee and no purchase necessary to enter this competition.

4.     By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

5.     Route to entry for the competition and details of how to enter are via [http://Instagram.co.uk/uber_interiors

6.     Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.

7.     Closing date for entry will be 11.59pm on Sunday, 30th September 2018. After this date the no further entries to the competition will be permitted.

8.     No responsibility can be accepted for entries not received for whatever reason.

9.     The rules of the competition and how to enter are as follows:

To win this exceptional candle worth £75 simply head to Instagram on your phone and follow us @uber_interiors, like the above post and finally tag a friend who would love this candle.

10. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

11. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

12. The prize is as follows:

The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

13. Winners will be chosen at random by software, from all entries received and verified by Promoter and or its agents.

14. The winner will be notified by DM on Instagram on Monday, 1st October. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

15. The promoter will notify the winner when and where the prize can be collected/is delivered.

16. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

17. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

18. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

19. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

20. The winner’s name will be available 28 days after closing date by emailing the following address: social@uber-interiors.com and on Instagram.

 

21. Entry into the competition will be deemed as acceptance of these terms and conditions.

22. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to UBER Interiors and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at https://www.uber-interiors.com/privacy-policy-i4

 

 

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