FREE DELIVERY TO UK MAINLAND ON ALL ORDERS
UNPARALLELED SERVICE and effortless ordering
EXCEPTIONAL QUALITY only the finest products
IN-HOUSE EXPERTISE with interior specialists

FAQ's

About Us

Who are UBER Interiors?

UBER Interiors is an online destination offering luxury furniture, stunning lighting and stylish accessories. We boast one of the largest collections of hand-picked luxury furniture and lighting from the world’s most respected brands. We are fortunate to have a stunning showroom, displaying a selection of the products we will in Knutsford, Cheshire. To find out more about us visit the About Us page.

What is our address?

Our office and showroom address is: UBER Interiors, Chelford Road, Ollerton, Knutsford, Cheshire WA16 8RY. We are located behind Fired Earth / The Aga shop on Chelford Road. Please park in the large car park next to our showroom where parking is free.

What are your contact details?

You can contact us by phone on +44 333 222 5550 or email info@uber-interiors.com.

How do I access my account?

You can access your account at any time using your email address and password. You can manage your account, track orders, view your wishlist and update your details at any time.

I’ve forgotten my password

To reset your password click here. If you are still experiencing problems, please contact us.

How do I change my email preferences?

You can update this by logging into your account or you can unsubscribe from our emails by clicking the unsubscribe link at the bottom of our emails.

Will you share my data?

No, we don’t share your personal data with any third parties. To find out more about how we keep your data secure visit our privacy policy.

Which products do you sell?

We boast one of the largest collections of hand-picked luxury furniture and lighting from the world’s most respected brands.

Can I order by phone?

Absolutely. We encourage you to talk to our friendly Sales team. Using their extensive product knowledge of furniture, lighting, fabric and luxury interior accessories they can help you with your design requirements.  Our Contact hours are 9am – 5.30pm GMT Monday – Friday.

Do you have a showroom?

Yes, we do. We are fortunate to be able to showcase a selection of the products we sell in our showroom in Knutsford, Cheshire. For our full address click here.

Do you sell off ex-display items?

Occasionally we sell off products that have been in our showroom or unused products from a recent project install. These can be found under the Ex-display sections of our website.

Do you have a price promise?

We check our prices regularly against other retailers to ensure that they are highly competitive. However, if you see an identical item cheaper on another site, contact us and we will endeavour to match or better the price.

Do you offer interior design advise?

Yes. With fourteen interiors specialists and years of knowledge, you can trust our team to source the perfect luxury furniture piece to match your requirements. Should you need some advice or help with your interiors please contact us.

Do you just sell the brands on the site?

If you can’t find what you are looking for, please contact our Customer Service team, who will be able to source for any design brief. Alternatively, we can make individual bespoke pieces according to your requirements.

Payment & Delivery

What payment methods do you accept?

We accept all major credit and debit cards including Visa and MasterCard. We can also accept direct bank transfers and cheques, however, we do not accept PayPal.

When will my card be charged?

Your card will be charged once we have placed your order. Please note this can take a few business days.

Do your process include VAT?

All prices quoted on our website are inclusive of UK sales tax (VAT) at the current rate.

Do you charge for delivery?

Delivery is free to UK mainland (ground floor only, excludes unpacking and assembly which is available at a surcharge).

Do you offer international delivery?

Yes. All international deliveries are charges individually. Please be aware that there will be additional delivery charges made to your order. We will contact you with a competitive shipping quotation once you’ve placed your order. If you have a question relating to delivery please contact us 

How will I know when my order has been dispatched?

Once an order has been dispatched you will be notified by email.

When is your Christmas delivery deadline?

As we offer such a large selection of brands, all with different lead times this varies, however, the majority of orders needs to be placed by Wednesday, 17th October to ensure they may be delivered in time for Christmas. That said we will endeavor to deliver longer lead time products around sooner to ensure they're with you in time for Christmas too.

Do you guarantee Christmas delivery?

We are unfortunately unable to guarantee Christmas delivery on any brands that we don't hold stock on. Delivery deadlines will be as per the shipping method / couriers that we use and are therefore outside of our control. 

Returns & Refunds

What is your returns policy?

Our full returns policy can be found here. Please note for all non-standard, customised or special-order products our returns policy differs. This policy applies to items bought during the Christmas period too.

How do I return goods?

Should you need to return a product you have brought from us please contact us within seven working days of receiving the goods either by email to info@uber-interios.com or call us on +44 333 222 5550 and one of our friendly sales advisers will be happy to help you with your return. We will allocate you a returns authorisation code that you will need to use on all subsequent correspondence.

What happens with faulty or damaged items?

In the event that your order arrives in a faulty or damaged condition (including bespoke orders), please contact us within 48 hours or before sign-off, in the case of damaged furniture, by email or phone. We will ask you to email a photograph of the damage along with a brief description to be sent to info@uber-interiors.com.

How long do refunds take?

On receipt of the returned, faulty or damaged item we will process your refund which will take 3-5 working days to credit your account. You will be notified by email of this refund.  

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